TERMS AND CONDITIONS & INSTALLATION AGREEMENT

 

Email Transfer: sales@advancedflooring.net
Debit Card Payments: No additional fee.
Credit Card Payments: (Visa/MasterCard only, no American Express) are subject to a 2.5% convenience fee.
For more info on returns and installation agreement, please visit:
https://www.advancedflooring.net/pages/terms-of-service

 

RETURN POLICY

All sales are final unless otherwise specified in this agreement.

Restocking Fee: A minimum 25% restocking fee applies to all returned goods; certain brands may be subject to higher restocking fees.
Minimum Return: Returns must consist of at least 3 unopened boxes.
Time Limit: No returns are accepted after 21 days from the date of purchase.
Condition of Items: No returns are accepted on opened or damaged boxes.

Non-Returnable Items: Accessories (e.g., moldings, transitions, stair nosing, stair boards, baseboard, shoe moldings, quarter rounds, custom-made vent covers, adhesives, underlayments, trims, glues, or maintenance products) cannot be returned or exchanged.
Special Orders: Carpets, clearance items, cut-to-length or custom-color products, and end-of-lot products are final sale and cannot be returned.

 

Brand-Specific Policies:

  • Mohawk, Pergo, Shaw, and COREtec: Minimum 350 sq. ft. return; customer responsible for shipping.
  • Next Floor: 25% restocking fee or minimum of \$250.
  • Fuzion: Minimum 5 boxes; 25% restocking fee.
  • No returns or exchanges on any Beaulieu, Mont Royal, & 1867 Flooring products.
  • No Returns: Marble, ceramic, porcelain, glass, granite tiles, and certain vinyls (Centura/Ceratec from outside Ontario).
  • Shipping Fees: Orders under 100 sq. ft. for 1867 Flooring, Centura, Ceratec, Olympia, and Mont Royal are subject to a $50 shipping fee.

 

RETURN PROCESS

Advanced Flooring's responsibility ceases upon delivery or pick-up of product in good condition.

To request a return, customers must contact sales@advancedflooring.net with:

  • Invoice number and date
  • Product name

Items will be inspected and, if approved, an RMA will be issued.
Returned items must be unused, in original packaging, and safely transported.
All return shipping costs and damages are the customer’s responsibility.
Approved refunds will be processed within 10 business days, less applicable restocking fees.

 

COLOR AND TEXTURE DISCLAIMER

Product samples and images are for reference only and may not represent all pieces included. Variations in color, grain, texture, or pattern are normal due to natural characteristics, manufacturing batches, lighting, or screen settings, and are not considered defects.

 

MATERIAL ARRIVAL AND DELIVERY

Delivery timelines are estimates and may be affected by delays beyond our control. Customers must not schedule installation until all materials are received and inspected. Advanced Flooring is not responsible for costs related to delays or early scheduling.

 

FLOORING INSTALLATION AGREEMENT

  • Payment and Scheduling: A 50% deposit is required to order materials and secure the installation date. An additional 25% is due prior to installation, and the remaining balance is due upon completion.

A \$249 lost day charge applies if installation is canceled or rescheduled with less than four (4) business days’ notice.

  • Installation Warranty: Workmanship is warranted for one (1) year. Manufacturer warranties apply to products.

Warranty excludes issues from misuse, moisture, improper conditions, or lack of maintenance.

  • Material Inspection: Customers must inspect all materials prior to installation. Installation constitutes acceptance.
  • Environmental Conditions: Hardwood must be acclimated in the installation area for at least 3 days. This is the customer’s responsibility.

The area must be enclosed and climate-controlled—maintained between 15–27°C and 30–50% humidity—for all flooring types, both prior to installation and continuously thereafter.

  • Moisture Disclaimer: Advanced Flooring is not responsible for damage due to moisture, leaks, humidity, or water intrusion.
  • Site Readiness: Customers must ensure the site is clean, accessible, and ready. Delays or extra work may result in additional charges.
  • Subfloor Conditions: Subfloors must be clean, dry, and level. Leveling or repairs are not included unless specified and may incur extra charges.
  • Furniture and Fixtures: Furniture moving fees apply. Large or hazardous items are not moved (fish tanks, pianos, etc.). Items are moved at the customer’s risk.
  • Pets and Safety: Pets must be secured during installation.
  • Electronics and Plumbing: Customers must arrange licensed professionals for the disconnection/reconnection of appliances, fixtures, and toilets before and after the installation.
  • Adult Presence: An adult must be present or reachable. Decisions may be made on-site if unavailable.
  • Removal and Disposal: Removal/disposal is not included unless stated. Disposal fees may apply.
  • Asbestos Disclaimer: Older homes may contain asbestos. The customer is responsible for ensuring the area is asbestos-free. Advanced Flooring does not test or remove asbestos. Licensed professionals must handle any abatement. We are not liable for related costs or delays.
  • Additional Charges: Unforeseen conditions (e.g., subfloor damage, moisture) may result in additional costs.
  • Natural Product: Variations Variations in natural materials are expected and not defects.

 

For carpet installations, visible seams are a common occurrence rather than a defect, particularly under certain lighting conditions or with specific carpet patterns.

  • Defective Flooring: Defective material will be addressed through replacement. No compensation for indirect costs.
  • Job Completion and Payment: Payment is due upon completion. Late payments incur 1.5% monthly interest and may result in a lien.
  • Access and Parking: Customers must provide access and parking. Any related costs are the customer’s responsibility.
  • We are not liable for delays caused by events beyond our control (weather, supply chain, etc.).
  • Miscellaneous Liability is limited to insurance coverage. Customers are responsible for legal/collection costs if applicable.

All claims must be filed within one (1) year.

 

CONTACT INFORMATION


Advanced Flooring
283 Northfield Dr E #11A
Waterloo, ON N2J 4G8
519-279-8456
sales@advancedflooring.net
www.advancedflooring.net