Terms and Conditions

TERMS AND CONDITIONS & INSTALLATION AGREEMENT

Email Transfer: sales@advancedflooring.net
Debit Card Payments: No additional fee.
Credit Card Payments: (Visa/MasterCard only, no American Express) are subject to a 2.4% convenience fee.
For more info on returns and the installation agreement, please visit:
https://www.advancedflooring.net/pages/terms-of-service

PRICING, QUOTES & ERRORS

All prices are quoted in Canadian dollars and are subject to change without notice. Advanced Flooring makes every effort to ensure that pricing and product information is accurate; however, errors can occur — including in quotes generated through our website, online quote-request tools, automated or electronic systems, or by hand.

In the event that a quote, price, or order confirmation contains a pricing or typographical error — whether caused by human error, a system or software error, or an error in our online quote system — Advanced Flooring reserves the right to correct the error and is not obligated to honour the incorrect price. This applies even after a quote has been sent or an order has been submitted. Where a price has been mis-stated, we will contact you with the corrected price, and you may choose to proceed at the corrected price or cancel the order for a full refund of any amount paid.

A quotation is not a binding contract until it has been reviewed, confirmed, and accepted in writing by Advanced Flooring. Quotes are valid only for the period stated on the quotation and are subject to product availability.

RETURN POLICY

All sales are final unless otherwise specified in this agreement.

Restocking Fee: A minimum 25% restocking fee applies to all returned goods; certain brands may be subject to higher restocking fees.
Minimum Return: Returns must consist of at least 3 unopened boxes.
Time Limit: No returns are accepted after 21 days from the date of purchase.
Condition of Items: No returns are accepted on opened or damaged boxes.

Non-Returnable Items: Accessories (e.g., moldings, transitions, stair nosing, stair boards, baseboard, shoe moldings, quarter rounds, custom-made vent covers, adhesives, underlayments, trims, glues, or maintenance products) cannot be returned or exchanged.
Special Orders: Carpets, clearance items, cut-to-length or custom-color products, and end-of-lot products are final sale and cannot be returned.

All clearance items are final sale and are not eligible for return, exchange, or warranty.

Brand-Specific Policies:

Mohawk, Pergo, Shaw, and COREtec: Minimum 350 sq. ft. return; customer responsible for shipping.
Next Floor: 25% restocking fee or minimum of \$250.
Fuzion: Minimum 5 boxes; 25% restocking fee.
No returns or exchanges on any Beaulieu, Mont Royal, & 1867 Flooring products.
No Returns: Marble, ceramic, porcelain, glass, granite tiles, and certain vinyls (Centura/Ceratec from outside Ontario).
Shipping Fees: Orders under 100 sq. ft. for 1867 Flooring, Centura, Ceratec, Olympia, and Mont Royal are subject to a $50 shipping fee.

RETURN PROCESS

Advanced Flooring's responsibility ceases upon delivery or pick-up of product in good condition.

To request a return, customers must contact sales@advancedflooring.net with:

Invoice number and date
Product name

Items will be inspected and, if approved, an RMA will be issued.
Returned items must be unused, in original packaging, and safely transported.
All return shipping costs and damages are the customer’s responsibility.
Approved refunds will be processed within 10 business days, less applicable restocking fees.

COLOR AND TEXTURE DISCLAIMER

Product samples and images are for reference only and may not represent all pieces included. Variations in color, grain, texture, or pattern are normal due to natural characteristics, manufacturing batches, lighting, or screen settings and are not considered defects.

MATERIAL ARRIVAL AND DELIVERY

Delivery timelines are estimates and may be affected by delays beyond our control. Customers must not schedule installation until all materials are received and inspected. Advanced Flooring is not responsible for costs related to delays or early scheduling.

FLOORING INSTALLATION AGREEMENT

Payment and Scheduling: A 50% deposit is required to order materials and secure the installation date. An additional 25% is due prior to installation, and the remaining balance is due upon completion.

A $249 lost-day charge applies if installation is canceled or rescheduled with less than four (4) business days’ notice.

Installation Warranty: Workmanship is warranted for one (1) year. Manufacturer warranties apply to products.

Warranty excludes issues from misuse, moisture, improper conditions, or lack of maintenance.

Material Inspection: Customers must inspect all materials prior to installation. Installation constitutes acceptance.
Environmental Conditions: Hardwood must be acclimated in the installation area for at least 3 days. This is the customer’s responsibility.

The area must be enclosed and climate-controlled—maintained between 15–27°C and 30–50% humidity—for all flooring types, both prior to installation and continuously thereafter.

Moisture Disclaimer: Advanced Flooring is not responsible for damage due to moisture, leaks, humidity, or water intrusion.
Site Readiness: Customers must ensure the site is clean, accessible, and ready. Delays or extra work may result in additional charges.
Subfloor Conditions: Subfloors must be clean, dry, and level. Leveling or repairs are not included unless specified and may incur extra charges.
Furniture and Fixtures: Furniture moving fees apply. Large or hazardous items are not moved (fish tanks, pianos, etc.). Items are moved at the customer’s risk.
Pets and Safety: Pets must be secured during installation.
Electronics and Plumbing: Customers must arrange licensed professionals for the disconnection/reconnection of appliances, fixtures, and toilets before and after the installation.
Adult Presence: An adult must be present or reachable. Decisions may be made on-site if unavailable.
Removal and Disposal: Removal/disposal is not included unless stated. Disposal fees may apply.
Door trimming, if required after new flooring installation, is not included in this quotation and will be charged at $35 per door.
Asbestos Disclaimer: Older homes may contain asbestos-containing materials. The customer is responsible for determining whether asbestos or other hazardous materials are present in the work area prior to the commencement of any flooring removal or installation work. Advanced Flooring does not inspect for, test, remove, handle, or dispose of asbestos-containing materials. If asbestos is known, suspected, or discovered before or during the project, work may be suspended until the material has been properly assessed and, if required, removed by a qualified asbestos abatement contractor. Any resulting delays, additional costs, or rescheduling charges shall be the responsibility of the customer.
Additional Charges: Unforeseen conditions (e.g., subfloor damage, moisture) may result in additional costs.
Natural Product: Variations in natural materials are expected and not defects.

For carpet installations, visible seams are a common occurrence rather than a defect, particularly under certain lighting conditions or with specific carpet patterns.

Defective Flooring: Defective material will be addressed through replacement. No compensation for indirect costs.
Job Completion and Payment: Payment is due upon completion. Late payments incur 1.5% monthly interest and may result in a lien.
Access and Parking: Customers must provide access and parking. Any related costs are the customer’s responsibility.
We are not liable for delays caused by events beyond our control (weather, supply chain, etc.).
Miscellaneous Liability is limited to insurance coverage. Customers are responsible for legal/collection costs if applicable.

All claims must be filed within one (1) year.

CONTACT INFORMATION

Advanced Flooring
283 Northfield Dr E #11A
Waterloo, ON N2J 4G8
519-279-8456
sales@advancedflooring.net
www.advancedflooring.net