We want you to love your new floor. If something isn't right, contact us at sales@advancedflooring.net or 519-279-8456.
Returns
- Returns are accepted within 21 days of purchase.
- A minimum 25% restocking fee applies to all returned goods; certain brands carry higher fees (see below).
- Returns must be at least 3 unopened boxes in original packaging and resaleable condition. Opened or damaged boxes cannot be returned.
- Please report damaged, defective or missing items within 3 days of delivery or pick-up.
- Shipping and delivery charges are non-refundable.
Final Sale — Not Returnable
- Accessories: moldings, transitions, stair nosing, stair boards, baseboard, shoe moldings, quarter rounds, custom vent covers, adhesives, underlayments, trims, glues and maintenance products.
- Special orders: carpet, clearance items, cut-to-length or custom-colour products, end-of-lot products and container orders.
- Clearance items are not eligible for return, exchange or warranty.
Brand-Specific Policies
- Mohawk, Pergo, Shaw and COREtec: minimum 350 sq. ft. return; customer responsible for shipping.
- Next Floor: 25% restocking fee or a minimum of $250.
- Fuzion: minimum 5 boxes; 25% restocking fee.
- No returns or exchanges on Beaulieu, Mont Royal and 1867 flooring products.
- No returns on marble, ceramic, porcelain, glass or granite tile, or on certain vinyls (Centura/Ceratec from outside Ontario).
How to Request a Return
- Email sales@advancedflooring.net with your invoice number and date, and the product name.
- Items are inspected and, if approved, a return authorization (RMA) is issued.
- Bring returned items to our showroom unused and in original packaging. Return transport costs and any damage in transit are the customer's responsibility.
- Approved refunds are processed to your original payment method within 10 business days, less applicable restocking fees.
For our full terms, including the installation agreement, see our Terms and Conditions.
Advanced Flooring — 283 Northfield Dr E #11A, Waterloo, ON N2J 4G8